| Crystal's Story Since 1996, a quiet but cheerful presence has brightened the aisles of the Pathmark grocery store. With job support from The Arc of Philadelphia/ PDDC, Crystal spends three days a week diligently restocking store returns. Focused and deliberate, she gives each item her full attention as she sorts through an overflowing shopping cart. Placing each return carefully on the shelf, Crystal takes evident satisfaction in a job well done.Usually quietly at work, shoppers in a rush might not even notice her as they rush down the aisle, but those who take the time are well rewarded. “She’s very quiet,” says fellow Pathmark employee. “Crystal doesn’t speak many words, |
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but she expresses herself very well. When you’re around her, you can actually feel the caring and happiness. That’s how she communicates!”
Mr. G., who works in the deli, says he tries to get a moment to say hi to her when he can, adding her calming presence changes the work environment. “You don’t want to get mad around her because she’s never mad. She helps you keep yourself in check.”
Working steadily at this Pathmark store for the past 11 years, Crystal is one of Philadelphia’s community integrated employment (C.I.E.) success stories. With the support of employer dedicated to accommodating for her work needs, Crystal has found herself forging long term friendships in the community.
Even when her job role recently changed from produce to restocking, Crystal was given the time and support she needed to make the change. Her Arc of Philadelphia/PDDC job supports say that Crystal handled the transition with aplomb, attacking her new work duties with typical cheer and dedication.
“Crystal is really independent,” reports Arc/PDDC Job Developer. “For the most part, Crystal knows what to do. She can handle the main items herself. I usually only help her with the items she’s not familiar with.”
Ms. B., who has worked with Crystal since this spring, said that at first learning how to support Crystal was a bit of a challenge. Because she tended speak few words, it was hard learning what Crystal needed or wanted. As she continued to work with Crystal, however, she discovered a few tricks for communicating with Crystal.
“The secret is to be comforting. Let her know she’s your friend. Be enthusiastic and high energy. Crystal really responds when you’re being upbeat.”
Outside of work, Crystal lives a full life. She stays in shape by attending a neighborhood gym, receives job training at PDDC, and visits her mother frequently in Maryland.
Ken-Crest Community Home Supervisor says that, above all, Crystal loves music and food. “She is an easy-going person. She doesn’t let anything bother her.”
Her years at Pathmark has given Crystal an opportunity to become increasingly integrated into the life of the community. The benefits, however, work both ways. For those who take the time to get to know her, there is plenty to gain: a chance to spend time with a woman who can say more than most can without even opening her mouth.
The Arc of Philadelphia / PDDC • 2350 W. Westmoreland St • Philadelphia, PA 19140 • 215-229-4550